Glenn Thompkins
Introduction
Glenn Thompkins is a results-oriented business professional with proven capabilities as a Director, Senior Manager, Process Improvement Manager/Trainer, Strategic Planner and Staff Recruiter/Talent Attraction. Over the past 10 years I have worked as a project manager, personnel manager and corporate trainer at senior manager and director levels. I am very skilled at creating standard operating procedures to improve efficiency and improve processes resulting in high performing teams. I have excellent communication and presentation skills. I have strong motivational speaking and staff engagement skills.
LEADERSHIP
Over 10 years of experience in leading teams to drive revenue and growth through the development and execution of the organizations customer service strategy while managing all aspects of team performance to achieve the highest levels of customer satisfaction. I have multiple years of experience in developing and managing metrics to monitor performance and career objectives with direct reports at the associate and management level. I am highly skilled at inspiring and encouraging staff to provide the highest standards of service at all times. I also have multiple years of experience in promoting top tier standards of service throughout the organization by successful collaboration with cross-departmental leaders. I am highly comfortable and experienced in reporting and communicating with senior leadership/upper management teams related to performance and or opportunities for improvement. Throughout my management career I have managed direct reports locally and remotely with high levels of success. I also maintain a high level of experience and success in being tasked with the immediate turnaround of under performing teams as it relates to meeting performance goals, customer satisfaction scores and meeting quarterly budget. My success in this area is a result of having a high investment in my direct reports with an intentional focus on inspiration, training/development and accountability.
