Christine Miles

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Christine Miles
Nationality American
Occupation Author, keynote speaker, consultant, executive coach, thought leader, entrepreneur, radio show host
Years active 1987–present
Notable works What Is It Costing You Not to Listen? The Power of Understanding to Connect, Influence, Solve and Sell

Christine Miles is an American author, professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host.

Early life and education

Miles embarked on her academic journey in 1983 by enrolling at Millersville University of Pennsylvania, where she demonstrated exceptional dedication and graduated with honors in 1987, earning a Bachelor of Arts degree in Psychology.

Seeking to further her academic pursuits, Miles pursued a Master of Science degree in Education at the University of Pennsylvania in Philadelphia. Between 1989 and 1990, she focused her studies on Psychological Services, specifically Group Processes and Organizational Learning Design.

To expand her expertise in the field of therapy, Miles obtained a certificate in Structural-Systemic Therapy from the Philadelphia Child Guidance Center in January 1991. This certification deepened her understanding and proficiency in providing effective therapeutic interventions.

Recognizing the importance of staying updated with the latest industry practices, Miles underwent training in the Predictive Index Behavioral Assessment Management in 2011, facilitated by the consulting business company Augur Inc. This training provided her with valuable insights and skills in behavioral assessment management.

Biography

Miles has made significant contributions in various fields throughout her career. From February 1987 to August 1989, she served as a family therapist within the social service department of Catholic Charities in Lancaster, Pennsylvania. Her role involved providing valuable support and guidance to families in need.

In addition to her work as a family therapist, Miles also excelled as an athlete. From 1987 to 1996, she represented the USA Field Hockey Team, showcasing her dedication and talent in the sport.

Expanding her professional scope, Miles worked as a clinician at the Drenk Behavioral Health Center in Greater Philadelphia from 1990 to 1991. During this period, she utilized her expertise to provide clinical services and support to individuals seeking mental health assistance.

Continuing her journey in the field of therapy, Miles served as a resident physician and family therapist at the Philadelphia Child Guidance Center from 1990 to 1992. Her role involved working closely with children and their families, offering therapeutic interventions and guidance to promote their well-being.

Miles joined Human Management Services, Inc. in 1993 as an Organizational Development Specialist. Throughout her tenure until 2007, she made significant contributions to improving the effectiveness and efficiency of various organizations through her expertise in organizational development.

In 2007, Miles founded her own consulting firm, Miles Consulting. As the company's founder, she led the organization until 2013, providing valuable consulting services to clients.

Miles also actively participated in the academic community. From 2009 to 2013, she served as a member of the executive board and mentor at the University of Pennsylvania, demonstrating her commitment to supporting and guiding aspiring professionals in their educational and career pursuits.

Miles made significant contributions in the fields of leadership and sales training, particularly during her time at CI Squared, a company specializing in these areas from June 2013 to December 2018. As one of the co-founders, chief architect, and author at CI Squared, Miles played a crucial role in developing an effective communication system. Additionally, she co-authored a book titled "The Art of Pushing," which aimed to unlock hidden potential in individuals and organizations, resulting in impressive outcomes.

Miles's expertise and reputation have earned her recognition as a respected speaker at Vistage Worldwide, Inc. since 2013. In this role, she has conducted leadership training seminars for various departments and groups within the organization. Furthermore, her valuable insights have been sought after by the Advisory Board of Rohrer College of Business, where she has been a member since 2016.

Since December 2017, Miles has also undertaken the responsibilities of a host on Executive Leaders Radio, a well-regarded business radio show in the Mid-Atlantic states. This weekly show has allowed her the opportunity to interview numerous leaders, exploring how their early experiences have shaped their leadership styles and approaches.

In April 2020, she co-founded Tech Impact Group and continues to make noteworthy contributions. Throughout her career, Miles provides training to prominent institutions in the United States and Canada on innovative technologies.

Since December 2018, Miles has been the founder and CEO of EQuipt, a company based in Philadelphia that aims to simplify and enhance the process of developing emotional intelligence skills within organizations. During her time at EQuipt, she has introduced The Listening Path, an innovative and effective system that provides teams with proven tools to cultivate emotional intelligence.

In October 2021, she published a book titled "What Is It Costing You Not to Listen? The Power of Understanding to Connect, Influence, Solve and Sell," which made a significant contribution to the field of communication. The book emphasizes the importance of listening and its impact on personal connections, influence, problem-solving, and sales. It was recognized for its exceptional quality and valuable insights, receiving a prestigious Silver Award in the sales category at the Axiom Business Book Awards.

Since 2022, she has been a member of Beacon4Life, a community consisting of experienced leaders and entrepreneurs. This membership enables her to connect with individuals who share similar interests, exchange ideas, and contribute to the overall growth and development of the community.

Additionally, Miles's dedication to the field of communication and listening has led her to join the International Listening Association (ILA) since 2023. This association brings together professionals from various backgrounds who have a shared interest in promoting effective listening skills and recognizing its significant influence on personal and professional relationships.

Personal view and approaches

Miles strongly values the concept of understanding, as she believes it plays a crucial role in achieving success. In her professional endeavors, she focuses on cultivating emotional intelligence to drive positive outcomes and foster an empathetic culture.

The ability to comprehend and empathize is seen as the cornerstone of achieving success. Miles attributes her early development of this skill to observing her mother's resilience in the face of challenges. Additionally, her father, an entrepreneur, instilled in her a love for comprehending the intricacies of human nature. These early influences have shaped Miles's professional journey, propelling her to become a leading figure in the field of emotional intelligence and personal growth.

The Listening Path

The Listening Path is an approach to teaching transformational listening developed by Christine Miles. Miles introduced the concept in 2021, in her book "What Is It Costing You Not to Listen? The Power of Understanding to Connect, Influence, Solve & Sell."[1][2][3][4][5][6][7]

EQuipt’s proprietary Listening Path® is a revolutionary approach that allows you to understand not just what is being said, but also what remains unspoken. This technique equips individuals and teams with the ability to align their offerings more closely with the needs of clients and stakeholders. The Listening Path® Tools are categorized into three main levels: Foundational, Specialty, and Technical. Each tool added to your "listening backpack" enhances your ability to navigate complex conversations, manage conflict, and negotiate effectively.

The book describes The Listening Path as method of teaching transformative listening. The method is used to teach individuals on ways to improve their listening skills in their personal and professional life.[8][9][10][11][12]

Miles also teaches this method in workshops to companies, universities, and other organizations.[13]

Awards and nominations

  • Honda Broderick Award Nominee (1987)
  • Athletic Hall of Fame Inductee, Millersville University (2009)
  • Axiom Business Book Awards' Silver Award (2022)
  • Enterprising Women of the Year: Top 100 International Award Winner (2023)

Publications

  • Miles, Christine; John, Geraci (1 January 2015). The Art of the Nudge: Unlocking Your Hidden Potential. Aviva Publishing. pp. 246. ISBN 978-1943164134. 
  • Miles, Christine (15 October 2021). What Is It Costing You Not to Listen? The Power of Understanding to Connect, Influence, Solve and Sell. Aviva Publishing. pp. 384. ISBN 978-1636181493. 

References

  1. ↑ Miles, Christine (2021-10-15) (in English). What Is It Costing You Not to Listen: The Power of Understanding to Connectd, Influence Solve & Sell. Aviva Publishing. ISBN 978-1-63618-149-3. https://www.amazon.com/What-Costing-You-Listen-Understanding/dp/163618149X/ref=sr_1_1?crid=3M1JYW3HYVI1N&keywords=what+is+it+costing+you+not+to+listen&qid=1701086443&sprefix=what+is+it+costing+,aps,164&sr=8-1. 
  2. ↑ Hostutler, Mark (2022-04-22). "Chesterbrook Resident, World-Renowned Listening Expert Wins Axiom Business Book Award" (in en-US). https://vista.today/2022/04/listening-expert-business-book-award/. 
  3. ↑ Hostutler, Mark (2022-04-22). "Chesterbrook Resident, World-Renowned Listening Expert Wins Axiom Business Book Award" (in en-US). https://vista.today/2022/04/listening-expert-business-book-award/. 
  4. ↑ Miles, Christine (2021-10-22). "Listening to Understand Core to Problem-solving" (in en-US). https://bucksco.today/2021/10/22/listening-to-understand-problem-solving/. 
  5. ↑ "Learn the Power of Understanding for Manufacturers, Tour Aerzen and Network - June 1, 8:30-10:30AM" (in en-US). https://maccdcpa.org/event/learn-the-power-of-understanding-for-manufacturers-tour-aerzen-and-network-june-1-830-1030am/. 
  6. ↑ "EP272: What Is It Costing You NOT To Listen? with Christine Miles" (in en-US). https://minimalistmomspodcast.com/episodes/ep272-with-christine-miles. 
  7. ↑ "The Costs of Not Listening: An Interview with Christine Miles, EQuipt" (in en). https://www.spreaker.com/user/brx103/the-costs-of-not-listening-an-interview-. 
  8. ↑ "Episode 210: Becoming a Better Listener w/ Christine Miles" (in en-US). 2022-11-10. https://technologypartners.net/blog/2022/11/christine-miles-becoming-a-better-listener-210/. 
  9. ↑ "How To Improve Your Relationships With Listening Skills With Christine Miles" (in en-US). https://www.triumphantlearning.com/how-to-improve-your-relationships-with-listening-skills/. 
  10. ↑ Sean (2023-12-13). "Talking Less and Listening More with Christine Miles – PILMMA" (in en-US). https://www.pilmma.org/podcasts/talking-less-and-listening-more-with-christine-miles/. 
  11. ↑ Percival, Jennifer (2023-05-09). "How to Sell More Real Estate With This Little-Known Framework" (in en-US). https://www.womenrockingrealestate.com/how-to-sell-more-real-estate-with-this-little-known-framework/. 
  12. ↑ "Transformational Listening Training | The Listening Path®" (in en-US). https://thelisteningpath.com/. 
  13. ↑ "How Jewelers Can Boost Sales By Listening More - JCK" (in en-US). https://www.jckonline.com/editorial-article/jewelers-boost-sales-listening/. 
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